P6 Report Fails to Send E-mail in Cloud Environment

(Doc ID 2382251.1)

Last updated on APRIL 12, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to send a report via email, the process fails, the following error occurs.

ERROR
History of <$ReportName>

Status
Failed

ERROR IN LOG
"[ACTIVE] ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)' thread">[ACTIVE] ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'
ERROR
(User Id: 25 DB Id: 1) context">/rest/reports/schedule/data/load?timeZone=GMT+05:30 (User Id: 25 DB Id: 1)
com.primavera.rest.service.reports.helpers.JAXWSReportServiceWrapper12gr1LWF
?:?
null


java.lang.NullPointerException
at com.primavera.rest.service.reports.helpers.JAXWSReportServiceWrapper12gr1LWF.loadScheduleData(JAXWSReportServiceWrapper12gr1LWF.java:1240)
at com.primavera.rest.service.reports.helpers.JAXWSReportServiceWrapper12gr1LWF.loadScheduleData(JAXWSReportServiceWrapper12gr1LWF.java:240)
at com.primavera.rest.service.reports.ReportsServiceImpl.loadScheduledData(ReportsServiceImpl.java:152)
at com.primavera.rest.resources.reports.ReportsResource.loadScheduleData(ReportsResource.java:122)
at sun.reflect.GeneratedMethodAccessor1694.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)

Changes

 

Cause

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