AR : Duplicate Email Notification (Doc ID 2383926.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Duplicate email notification

When collector disputes transaction, he receives duplicate email notification for approval although in bell notification there is single notification but in mailbox there are 2 emails which are duplicate.

Go to Task Configuration
Select: FinArTrxnsCreditMemosApproval

EXPECTED BEHAVIOR
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STEPS
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The issue can be reproduced at will with the following steps:

Task: Manage Approval Groups for Financials
Define an Approval Group with a valid user
Go to Task Configuration
Select: FinArTrxnsCreditMemosApproval
Finish the setup

Go to Receivables -> Billing -> Manage Transactions
Edit Transaction
Actions -> Dispute Transaction
Create a Dispute

Log in with the user used in Approval Group. Check the Bell notification at the top and approve / reject the Credit Memo
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users get duplicate notifications

Changes

Cause

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