Element Entries Not Getting Attached Automatically As Per Element Eligibility

(Doc ID 2392900.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
The recurring elements have automatic check box checked at Element Eligibility. Our elements eligibility are a combination of Payroll and People Group information. Though the criteria meets, the entries are not getting created and its intermittent, for few employees it works fine and for few its not.

Manually created employee. Not only for new hires, even assignment changes are not triggering the elements automatically.

EXPECTED BEHAVIOR
-----------------------
To have the element entries automatically created.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create element Basic Salary New with element eligibility - automatic checked;
2. Hire an employee
3. The element doesn't appear in the element entries


Cause

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