Status Does Not change After Signing a Document With Logged Error [Could not find user associated with the DocuSign account] (Doc ID 2392994.1)

Last updated on JANUARY 20, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

After a document has been fully signed, the DocuSign status in CPQ Cloud stays at "Pending" rather than moving to "Signed".

The following error appears in the DocuSign logs:

https://companyname.bigmachines.com/notification/receiver :: Error - Could not find user associated with the DocuSign account UserName@domain.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.