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Status Does Not change After Signing a Document With Logged Error [Could not find user associated with the DocuSign account] (Doc ID 2392994.1)

Last updated on MAY 02, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

After a document has been fully signed, the DocuSign status in CPQ Cloud stays at "Pending" rather than moving to "Signed".

The following error appears in the DocuSign logs:

https://companyname.bigmachines.com/notification/receiver :: Error - Could not find user associated with the DocuSign account UserName@companyname.com.

Cause

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