Users Cannot Be Found to be Added to OSN Group

(Doc ID 2394555.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Social Network Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.

Symptoms

A user who has logged into Oracle Social Network (OSN) and is able to create and access conversations cannot be found by other users when attempting to add him/her to a conversation or group. Also, the user cannot be found by the OSN Administrator, neither by the name nor by the loginid.


The issue can be reproduced at will with the following steps:
1. Login to OSN
2. Search for the user to added to a group or conversation
3. Notice that the user cannot be found

Changes

 

Cause

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