PDF Rendering In Public Site with Custom Mapped Host Name Fails With "Load Denied By X-Frame-Options..."

(Doc ID 2395099.1)

Last updated on MAY 07, 2018

Applies to:

Content and Experience Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When accessing a page in a public site that is rendering a PDF file, it fails to render with the following error in the browser console:

Load denied by X-Frame-Options: https://www.example.com/documents/embed/link/LD9C37DCC6DA73F9D803E59CD42253646DAC22E7019E/fileview/DFD5779E17B71F81503A4976D42253646DAC22E7019E/Agreement.pdf?hide=bcm,bnp,sbr,pin,ash,anw,aup,ade,apr,afv,arn,ars,edt&scheme=light does not permit framing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the public site https://www.example.com/sitename/resources.html
2. Click the link "Agreement" to open a File Viewer component in a lightbox.
3. The FileViewer component fails to load and the error is in the Browser console.

Cause

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