Merge rejected to Survivorship Rules Error: the master record cannot be determined
(Doc ID 2395625.1)
Last updated on MARCH 14, 2024
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.17.11.0 version, Data Quality, Customer Hub
Survivorship Rules Error
When we trigger a merge resolution for two or more duplicate resolution we get the error:
"You cannot merge the records because the master record cannot be determined (ZCH-105104) Details: The master record cannot be determined because the survivorship rules are inactive or not triggered."
This although the profile option ZCH_ENABLE_SURVIVORSHIP is set to yes and the survivorship rules are active and submitted.
ERROR
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"You cannot merge the records because the master record cannot be determined (ZCH-105104) Details: The master record cannot be determined because the survivorship rules are inactive or not triggered."
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Merge two records
3. getting an error in resolution request
BUSINESS IMPACT
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Merge requests being rejected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |