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Merge rejected to Survivorship Rules Error: the master record cannot be determined (Doc ID 2395625.1)

Last updated on MAY 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.13.17.11.0 version, Data Quality, Customer Hub

Survivorship Rules Error  

When we trigger a merge resolution for two or more duplicate resolution we get the error:
"You cannot merge the records because the master record cannot be determined (ZCH-105104) Details: The master record cannot be determined because the survivorship rules are inactive or not triggered."

This although the profile option ZCH_ENABLE_SURVIVORSHIP is set to yes and the survivorship rules are active and submitted.
 

ERROR
-----------------------
"You cannot merge the records because the master record cannot be determined (ZCH-105104) Details: The master record cannot be determined because the survivorship rules are inactive or not triggered."




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Merge two records
3. getting an error in resolution request

BUSINESS IMPACT
-----------------------
Merge requests being rejected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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