All Services Stuck in Pending Status in P6 EPPM Cloud Environment
(Doc ID 2399170.1)
Last updated on MARCH 20, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and laterPrimavera P6 Standard Project and Portfolio Management Cloud Service - Version 20.2 to 20.2 [Release 20.2]
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
All jobs show in PENDING status on the job status screen.
EXPECTED BEHAVIOR
The jobs should be processed and completed as expected.
STEPS
The issue can be reproduced at will with the following steps:
1. Attempt a task such as copy/paste.
2. Go to the 'job status' screen, notice that the job never leaves a PENDING status.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot perform any jobs that get processed by job services.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |