All Services Stuck in Pending Status in P6 EPPM Cloud Environment

(Doc ID 2399170.1)

Last updated on JUNE 13, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
All jobs show in PENDING status on the job status screen.

EXPECTED BEHAVIOR
-----------------------
The jobs should be processed and completed as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt a task such as copy/paste.
2. Go to the 'job status' screen, notice that the job never leaves a PENDING status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform any jobs that get processed by job services.

Changes

 

Cause

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