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All Services Stuck in Pending Status in P6 EPPM Cloud Environment (Doc ID 2399170.1)

Last updated on JULY 24, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

All jobs show in PENDING status on the job status screen.

EXPECTED BEHAVIOR

The jobs should be processed and completed as expected.

STEPS

The issue can be reproduced at will with the following steps:
1. Attempt a task such as copy/paste.
2. Go to the 'job status' screen, notice that the job never leaves a PENDING status.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot perform any jobs that get processed by job services.

Cause

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In this Document
Symptoms
Cause
Solution


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