My Oracle Support Banner

MyServices / IDCS Account is Locked Frequently (Doc ID 2400030.1)

Last updated on FEBRUARY 23, 2020

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


After the admin user resets their password, after some various amount of time later, the account is locked and not due to entering invalid password via the login screen.

Account Locked

The issue can be reproduced at will with the following steps:
1. Reset Password

2. Login, logout, return several hours later, days or weeks later.

The time between lockouts will depend upon the frequency of service instance access storage AND the IDCS setting for 'Number of failed attempts before locking account'.
This is not limited to database backups, but using database backups as an example; Say a backup runs 1 day with the default setting of 3 failed attempts to before a account is locked.
Now say the user in question changed their password on Friday and did not return until Monday. A backup ran on schedule Friday night, Saturday night and Sunday night.
User returns Monday to find their account is locked.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.