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MyServices / IDCS Account is Locked Frequently (Doc ID 2400030.1)

Last updated on AUGUST 19, 2021

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


Symptoms

After the admin user resets their password, the account is locked. This is not caused by entering an invalid password in the login screen.

ERROR
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Account Locked

STEPS
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The issue can be reproduced with the following steps:

  1. Reset password.
  2. Log in, log out, and return several hours, days, or weeks later.

The time between lockouts will depend upon the frequency of service instance access storage AND the IDCS setting for 'Number of failed attempts before locking account'.
For example, a backup ran with the default setting of three failed attempts to log in before an account is locked. The user changed their password on Friday and did not return until Monday. A backup ran on schedule Friday night, Saturday night, and Sunday night. The user then returned Monday to find their account is locked.

Note: This is not limited to database backups.

Changes

 

Cause

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