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Random "401 - Unauthorized"-Errors When Accessing Images in Oracle Content and Experience Cloud using REST API (Doc ID 2402977.1)

Last updated on DECEMBER 05, 2024

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The business in this case has developed a mobile application to access images in the Content and Experience Cloud (CEC) directly using the REST API.   The users have started seeing at least once a day that some calls returned through the application show an HTTP status code 401 (Unauthorized).  After waiting a few minutes, users can access the images again.  This issue occurs at different times and different frequencies, so the issue is not readily reproducible.

Cause

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In this Document
Symptoms
Cause
Solution
References


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