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Unresolvable Error Message When Opening GL Approval Rule from "Setup and Maintenance" (Doc ID 2403216.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Capture Transactions-Approve Journals

When attempting to manage Journal approval rules using Setup and Maintenance, the following error occurs.

-- Error
An unresolvable error has occurred. Please contact your administrator for more information.

-- What is working
Able to open the rules from BPM when navigating using Bell notifications. Also, the approval rules are working as expected.

 -- Steps
The issue can be reproduced at will with the following steps.
a. Navigate to Setup and Maintenance"
b. Open "Manage Journal Approval Rules" Task and opens the BPM UI
c. Click on "FinGlJournalApproval"
d. Click on Rules tab

Cause

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In this Document
Symptoms
Cause
Solution
References


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