Unable To Retrieve List of Available Backups. SSH Connection to The Service Instance May Have Failed. You Can Verify SSH Connectivity by Clicking on Monintoring icon On Service Overview Page.

(Doc ID 2406436.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Linux x86-64

Symptoms

When customer try to open the database backup page from Service Overview -> Administration and it is throwing an error saying that-

"Unable to retrieve list of available backups. SSH connection to the service instance may have failed. You can verify SSH connectivity by clicking on Monintoring icon on Service Overview page."

"df -hT" output shows root filesystem is 100% full:

Filesystem Type Size Used Avail Use% Mounted on
/dev/xvdb3 ext4 25G 24G 0 100% / <------------------------------------------ 100% full
tmpfs tmpfs 3.6G 0 3.6G 0% /dev/shm
/dev/xvdb1 ext4 477M 151M 297M 34% /boot
/dev/xvde1 ext4 59G 13G 44G 22% /u01
/dev/mapper/dataVolGroup-lvol0
ext4 25G 10G 14G 43% /u02
/dev/mapper/fraVolGroup-lvol0
ext4 42G 30G 10G 75% /u03
/dev/mapper/redoVolGroup-lvol0
ext4 26G 3.4G 21G 14% /u04

 They were able to list the backup using bkup_api commands:

[root@hostname]# /var/opt/oracle/bkup_api/bkup_api list
DBaaS Backup API V1.5 @2016 Multi-Oracle home
DBaaS Backup API V1.5 @2015 Multi-Oracle home
-> Action : list
-> logfile: /var/opt/oracle/bkup_api/log/bkup_api.log
-> Listing all backups
Backup Tag Completion Date Type keep
---------------------- ----------------------- ----------- --------
TAG20180421T030207 04/21/2018 03:02:07 incremental False
TAG20180423T003018 04/23/2018 00:30:18 incremental False
TAG20180423T035343 04/23/2018 03:53:43 incremental False
TAG20180423T222113 04/23/2018 22:21:13 incremental False
........
TAG20180505T221115 05/05/2018 22:11:15 incremental False
TAG20180507T220105 05/07/2018 22:01:05 incremental False
TAG20180512T033019 05/12/2018 03:30:19 incremental False

 

[root@WCS-Test12c ~]# /var/opt/oracle/bkup_api/bkup_api bkup_chkcfg
DBaaS Backup API V1.5 @2016 Multi-Oracle home
DBaaS Backup API V1.5 @2015 Multi-Oracle home
-> Action : bkup_chkcfg
-> logfile: /var/opt/oracle/bkup_api/log/bkup_api.log
** OBKUP:: Oracle database state is up and running
** catalog mode no
** OBKUP:: ########## CONFIGURATION ##########
** OBKUP:: -> Backup:
** OBKUP:: Config files:yes
** OBKUP:: Edition: standard
** OBKUP:: Type: diskoss


[root@hostname]# /var/opt/oracle/bkup_api/bkup_api get config
DBaaS Backup API V1.5 @2016 Multi-Oracle home
DBaaS Backup API V1.5 @2015 Multi-Oracle home
API::ERROR Please choose just an action at the time
-> get
-> config
Please choose an action to perform
Available actions:
-> bkup_start, bkup_chgcfg, bkup_chkcfg
-> get_config_info
-> reval_start
-> recover_start
-> update_wallet
-> update_wallet_status
-> --uuid ='your request'
-> list
-> bkup_status (Compatibility mode v1)
-> recover_status (Compatibility mode v1)
-> --rargs (Compatibility mode v1) 

Changes

 

Cause

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