FA: SCM: OM: Submitting an Order Fails With: Credit authorization declined for customer account XXXX because the account is on Credit Hold (Doc ID 2413465.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

An Error is reported when Submitting an order:

Credit authorization declined for customer account XXXX because the account is on Credit Hold

Order Management is integrated with Oracle Financials Cloud to set credit limits and executing order processing. Credit Check task of orchestration process uses credit limits defined on Customer Account to control the financial exposure for new order creation and order changes. Credit Check task provides support for credit checking during order submission, processing order changes, applying credit holds, and releasing holds.

Release Notes describing Credit Check functionality included from Release 17D are described here.

Solution

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In this Document

Goal

Solution

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FA: SCM: OM: Submitting an Order Fails With: Credit authorization declined for customer account XXXX because the account is on Credit Hold (Doc ID 2413465.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!