Disabling a User Account in Cloud Administration Does Not Allow the User's Status in Unifier to Go to Inactive

(Doc ID 2419283.1)

Last updated on JULY 06, 2018

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On any Oracle Cloud hosted Unifier environment where the users are managed by Cloud Administration

ACTUAL BEHAVIOR
---------------
Disabling a User account in Cloud Administration does not allow the user's Status in Unifier to go to Inactive, the account in Unifier stays Active.

EXPECTED BEHAVIOR
-----------------------
Disabling the User account in Cloud Administration should allow the user's Status in Unifier to go to Inactive.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to the Cloud Portal > Cloud Administration
  2. Disable the user account
  3. Login to Unifier
  4. Notice the User account Status is still set to Active


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have their account Status set to Inactive in Unifier when it is changed in Cloud Administration.

Cause

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