Unable to access IoT application from the mobile device

(Doc ID 2422852.1)

Last updated on JULY 13, 2018

Applies to:

Internet of Things Cloud Service - Version 18.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.2.5 version, Fleet Monitoring

ACTUAL BEHAVIOR
---------------

On IOT Fleet Management:

When users try to login to the IoT mobile application, getting message - "IoT server not found"

EXPECTED BEHAVIOR
-----------------------

Able to access the application via mobile app

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Unable to access https://<host>/fm from mobile app.


Changes

 

Cause

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