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How To File an Enhancement Request for OTM Cloud (Doc ID 2424167.1)

Last updated on JANUARY 19, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 6.3.4 and later
Oracle Global Trade Management Cloud Service - Version 6.3.4 and later
Information in this document applies to any platform.


NOTE: This is for OTM Cloud ONLY. For On-Premise customers, please see <Note 727897.1> for steps on filing an Enhancement Request

This document explains the process for logging an Enhancement Request for the Oracle Transportation Management (OTM) for Cloud customers.


The OTM Development group works continually to make significant improvements in the features and functionality offered in the OTM product. Many of these improvements are industry driven while others are based on recommendations and requests made by OTM clients. These recommendations and requests are made by using the Enhancement Request process.

If additional functionality is requested to be added to OTM then the Enhancement Request process should be followed. In addition if a Service Request (SR) has been logged, investigated by OTM Support and determined to be 'Working As Designed', to have the functionality added or altered the Enhancement Request process will need to be followed.


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