My Oracle Support Banner

OCI Instance created from Custom Linux Image is not able to Ping,SSH or Connect via Serial Console (Doc ID 2425192.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Cloud Infrastructure - Version N/A to N/A [Release 1.0]
Oracle Linux Cloud Service - Version Oracle Linux 5.0 and later
Linux x86-64


Exporting a VM  from virtual box (On Premise) using a Custom Linux image in ".ova", ".tar", etc format instead of ".vmdk" or ".qcow2" format to import in Oracle Cloud Infrastructure, fails with following issues:

 serial console :

 ssh error:



Upload the image to OCI in ".ova", ".tar", etc format instead of ".vmdk" or ".qcow2" format.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.