Certification Recieved Date Erroring Out if prior to effective date of coverage (Doc ID 2430579.1)

Last updated on OCTOBER 16, 2023

Applies to:

Symptoms

On : 11.13.18.02.0 version, Manage Benefits



When attempting to enter the certification received date under managed actions as the date prior to enrollment start date
the following error occurs.

ERROR
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The selected enrollment result in an overlap with an existing entry for the same element. (BEN-991105)
The error occurred while creating an entry for the element STD Pre Emp and rate Short Term Disability_30day_EE_KFH for the date 2018-04-13.

STEPS
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The issue can be reproduced at will with the following steps:
1.Manage action Items
2. certificate
3. enter received date as 4/13/18

 

Cause

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