Can't Evaluate New Hire Life Events (Doc ID 2433502.1)

Last updated on JULY 04, 2023

Applies to:

Symptoms

On : 11.13.18.02.0 version, Manage Benefits

When attempting to process the New Hire life event for any employee who started in July, the following error occurs.

ERROR
-----------------------
The rate start date cannot be determined. Check the rate start date configuration for this plan or program. (BEN-990151)
If the plan design allows for an enterable rate start date, ensure that a date is entered. There might also be a configuration error whereby the rate start date rule and the rate end date rule are mismatched, and provide either a gap or an overlap. It is also possible that a rate start date formula requires revision. Context at the time of error: Person XXX, Program XYZ, Plan Long Term Disability, Option Coverage.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Setup 365 days waiting periods for a plan
Benefits Administration -> Evaluation and Reporting > Processes Tab
click Processes and select Evaluate Life Event Participation:
select
Effective Date : 7/26/18
Life Event: New Hire then click Submit:


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the life event.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.