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Full-Time Regular Eligibility Profile Not Working (Doc ID 2433725.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Full-Time Regular Eligibility Profile not working

When adding a simple eligibility profile containing just 'Full-time regular' the employee is no longer showing eligibility for program, plans or options.


EXPECTED BEHAVIOR
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User should be able to add eligibility profile to plan and employees who meet the criteria should show available program and plans.


STEPS
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The issue can be reproduced at will with the following steps:
1. User creates an eligibility profile with only 'Full-time regular' assignment criteria.
2. Add the eligibility profile to program
3. Reprocess the New hire event
4. Employee no longer shows eligible for program and plans.


Cause

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In this Document
Symptoms
Cause
Solution


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