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Error (SVC-5295325) when updating Service Request (Doc ID 2434643.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On updating a service request record, It results in an error-"Your changes were not saved to the service request because another user has edited it. Save the service request again to keep your changes. (SVC-5295325)". The last updated by will be set to -"FUSION_APPS_CRM_ESS_APPID". The SR is getting updated by the scheduled process task.
 

Solution

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Goal
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