My Oracle Support Banner

P6 Web Services Error "SubSystemFacade Object Is Not Available for DB Id 1" Occurs When Calling P6 Web Services (Doc ID 2435699.1)

Last updated on OCTOBER 03, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera Web Services - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run an integration using Primavera Web Services, the following error occurs. Sometimes the error occurs randomly when running the request repeatedly.

ERROR
-----------------------
A client exception occured while trying to perform username token authentication: Fatal error: An error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration. Please see the log to find more detail regarding exact cause of failure.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.