My Oracle Support Banner

P6 Web Services Error "SubSystemFacade Object Is Not Available for DB Id 1" Occurs When Calling P6 Web Services (Doc ID 2435699.1)

Last updated on JANUARY 26, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera Web Services - Version and later
Information in this document applies to any platform.


When attempting to run an integration using Primavera Web Services, the following error occurs. Sometimes the error occurs randomly when running the request repeatedly.

A client exception occured while trying to perform username token authentication: Fatal error: An error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration. Please see the log to find more detail regarding exact cause of failure.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.