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P6 Web Services Error "SubSystemFacade Object Is Not Available for DB Id 1" Occurs Randomly When Calling P6 Web Services (Doc ID 2435699.1)

Last updated on AUGUST 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera Web Services - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run an integration using Primavera Web Services, the following error occurs.

ERROR
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A client exception occured while trying to perform username token authentication: Fatal error: An error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration. Please see the log to find more detail regarding exact cause of failure.

STEPS
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The issue can be reproduced at will with the following steps:
1. Run a P6 Web Services request repeatedly. The request will randomly fail with the above error

Cause

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