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P6 Web Services Error "SubSystemFacade Object Is Not Available for DB Id 1" Occurs Randomly When Calling P6 Web Services (Doc ID 2435699.1)

Last updated on AUGUST 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera Web Services - Version and later
Information in this document applies to any platform.


When attempting to run an integration using Primavera Web Services, the following error occurs.

A client exception occured while trying to perform username token authentication: Fatal error: An error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration. Please see the log to find more detail regarding exact cause of failure.

The issue can be reproduced at will with the following steps:
1. Run a P6 Web Services request repeatedly. The request will randomly fail with the above error


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