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Error: "An Incorrect Username or Password Was Specified" When Logging Into a Primavera P6 Cloud Enviornment. (Doc ID 2437172.1)

Last updated on DECEMBER 04, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.7.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to a Primavera P6 Cloud Environment, the following error occurs:

ERROR

An incorrect Username or Password was specified

STEPS

The issue can be reproduced at will with the following steps:
1. Try to login to P6 web with correct username/password.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot login to P6 web.

Cause

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In this Document
Symptoms
Cause
Solution


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