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You Cannot Delete The Geography Or The Associated Children Because They Are A Part Of Your Territory (Doc ID 2438874.1)

Last updated on NOVEMBER 09, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

Getting an error while deleting geography data.

ERROR
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You cannot delete the geography AL or the associated children because they are a part of your territory setup. (HZ-120806)

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > task: Manage Geographies
3. Select Hierarchy Defined
4. Search for United States
5. Drill down in the US and find the state of Alabama (AL)
6. Click Delete
7. Error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete geography data.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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