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You Cannot Delete The Geography Or The Associated Children Because They Are A Part Of Your Territory (Doc ID 2438874.1)

Last updated on MAY 05, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

Getting an error while deleting geography data.

ERROR
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You cannot delete the geography AL or the associated children because they are a part of your territory setup. (HZ-120806)

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > task: Manage Geographies
3. Select Hierarchy Defined
4. Search for United States
5. Drill down in the US and find the state of Alabama (AL)
6. Click Delete
7. Error appears

Cause

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In this Document
Symptoms
Cause
Solution


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