My Oracle Support Banner

No Search Results are Seen, "Your search cannot be performed at this time", Error 31040 (Doc ID 2439069.1)

Last updated on JULY 21, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 to 21.1.1 [Release 21A]
Information in this document applies to any platform.

Symptoms


When trying to look up a product using the storefront search, the following error is seen:

"Your search cannot be performed at this time."

Also, in the browser's developer tools the following error is seen:

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.