My Oracle Support Banner

R13(18B) Employees Receiving A SOAP Error When Trying To Access Their Benefit Statement (Doc ID 2439381.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Benefits

R13(18B)  Employees receiving a SOAP error when trying to access their Benefit Statement

We have the same issue with all patching or Upgrade, previously to resolve it we would go to BI Catalog / Human Capital Management / Benefits / Enrollment and add the BI Author role permission.

Now when we try to edit the Permission we receive the following error message:

In-place customizations are not allowed on factory delivered content. Save your customzations in /shared/custom.

How do we resolve the SOAP error for employees? We have a custom Employee Role, is there a permission that we can add to it?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.