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R13(18B) Employees Receiving A SOAP Error When Trying To Access Their Benefit Statement (Doc ID 2439381.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.05.0 version, Manage Benefits

R13(18B)  Employees receiving a SOAP error when trying to access their Benefit Statement


We have the same issue with all patching or Upgrade, previously to resolve it we would go to BI Catalog / Human Capital Management / Benefits / Enrollment and add the BI Author role permission.

Now when we try to edit the Permission we receive the following error message:

In-place customizations are not allowed on factory delivered content. Save your customzations in /shared/custom.

How do we resolve the SOAP error for employees? We have a custom Employee Role, is there a permission that we can add to it?

Solution

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In this Document
Goal
Solution
References


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