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Blue Screen or Blank Home Page After Upgrade to a New Version (Doc ID 2441038.1)

Last updated on JUNE 07, 2019

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

You are not able to access your OTM or GTM environment because you are receiving either a blue screen or blank home page.
You have recently received a version upgrade in this environment.

Cause

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In this Document
Symptoms
Cause
Solution
References


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