My Oracle Support Banner

Blue Screen or Blank Home Page After Upgrade to a New Version (Doc ID 2441038.1)

Last updated on AUGUST 05, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

You are not able to access your OTM or GTM environment because you are receiving either a blue screen or blank home page.
You have recently received a version upgrade in this environment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.