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We Have An Alternate Approver Setup For CEO, Alternate Approver Is Not Receiving Email Notifications (Doc ID 2443330.1)

Last updated on SEPTEMBER 10, 2020

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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We have an alternate approver setup for CEO, Alternate approver is not receiving email notifications

We have a alternate approver setup for CEO, CEO is the final worksheet manager, Once he approves the approval notification is suppose to go to HR( Alternate approver) for final approver. HR is not receiving the email notification, and the worksheet status shows as submitted. Screenshots attached.

EXPECTED BEHAVIOR
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Approval notification should be created and available for alternate approver to complete the approval process.

STEPS
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The issue can be reproduced at will with the following steps:
1. Validate that the alternate approver is configured
2. Top level approver completes their approval
3. No notification is created for alternate approval to approve.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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