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Workflow Not Working In Mainline, But Working In Sandbox (Doc ID 2443568.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

Workflow not working in mainline, but working in Sandbox

Customer created a workflow in Service Request which sends the email when Queue is changed in record.

This workflow was tested in sandbox and published. It is not working in Mainline.

They created new test sandbox and tested and it started working again. So it is not working in mainline but works fine in a sandbox.
 

Solution

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In this Document
Goal
Solution
References


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