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Unable to Save General Admin Setting in Content and Experience Cloud after Multi-Factor Authentication is Enabled (Doc ID 2444375.1)

Last updated on SEPTEMBER 17, 2019

Applies to:

Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version 18.2.5 and later
Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In an Content and Experience Cloud Classic (CEC) environment, configuration changes in the 'General Settings' page are not saved.  When saving the changes in General Settings, no result is returned (i.e. no successful message, no error).  This issue only occurs in General settings; change on other pages (e.g Security, Users, etc.) successfully update.

Changes

 The issue occurs after multi-factor authentication (MFA) in IDCS is enabled.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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