Emails Are Not Sent Out for Agent Actions AD HOC NOTIFY CONTACT, NOTIFY CONTACT (Doc ID 2444529.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 6.3.4 to 19 [Release 6.3 to 19]
Information in this document applies to any platform.

The customer is reporting that the Agent Actions "NOTIFY CONTACT" and "AD HOC NOTIFY CONTACT" are not working in their instance.

Checking the Logs there is not indication that the emails are not being sent by OTM.

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In this Document

Symptoms

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