My Oracle Support Banner

Drill Through To Detail Balances Not Working In Chrome, Firefox, Or Edge (Doc ID 2447135.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Financial Reporting and Analysis

ACTUAL BEHAVIOR
---------------
Drill Down in Smart View stops at detail balances only working in Internet Explorer Browser. Not working in Firefox, Chrome and Edge Browsers.

EXPECTED BEHAVIOR
-----------------------
Drill Down completely in SmartView with any Browser

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Excel for reporting
2. Open Smart View in Office
3. Launch browser-based application
4. Drill-through in Internet Explorer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view balances for accurate reporting

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.