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Oracle Fusion Learning Cloud: HACP Content Not Playing/Previewing (Doc ID 2451284.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

Able to upload HACP Content and it is processing successfully and is active. But we are unable to preview/Play content.


ERROR
-----------------------

An application error occurred. See the incident log for more information.  

Or Content opens the blank page.



STEPS
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The issue can be reproduced at will with the following steps:
1. Select content and then Preview button


Cause

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