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Assign HR Help Desk Service Request To Queue Automatically When We Got Multiple Support Email IDs (Doc ID 2454553.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

I would like to know how to assign the HR Help Desk Service Request to queue automatically when there are multiple Help Desk Support Email IDs? Additionally we need a separate queue specific to each email id. For example: We need IT Support queue for HR Help Desk SRs generated by sending email to IT Support email id. Another separate HR Support queue for HR Help Desk SRs generated by sending email to HR Support email id.
 

Solution

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In this Document
Goal
Solution


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