My Oracle Support Banner

Users Not Being Found in OSN (Doc ID 2473345.1)

Last updated on APRIL 28, 2023

Applies to:

Oracle Social Network Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to add a specific user to an Oracle Social Network (OSN) conversation or group, the user cannot be found.

The Administrator is also not able to find the user when searching by their full name or email address.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.