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Unable to Use Site Specific Email Template (Doc ID 2473570.1)

Last updated on JULY 21, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.
Reported Version: 18.3.2.1


Symptoms

There are 2 sites: Site A and B.  There is a business requirement to send different welcome email with different URL for each site when a Contact (B2B User) is created.   Account Activated or New Contact Added email is enabled but seeing below issues.

Symptom #1 - Email is not being sent for Site A, unless Site A is the default site.
Symptom #2 - When email is sent successfully, it is using another site's email template.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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