Unable to Use Site Specific Email Template
(Doc ID 2473570.1)
Last updated on JULY 21, 2023
Applies to:
Oracle Commerce Cloud Service - Version 21.1.1 and laterInformation in this document applies to any platform.
Reported Version: 18.3.2.1
Symptoms
There are 2 sites: Site A and B. There is a business requirement to send different welcome email with different URL for each site when a Contact (B2B User) is created. Account Activated or New Contact Added email is enabled but seeing below issues.
Symptom #1 - Email is not being sent for Site A, unless Site A is the default site.
Symptom #2 - When email is sent successfully, it is using another site's email template.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |