HR HD Service Request Agent/Manager User Cant See Any Of The Records On The Primary Contact Field
(Doc ID 2477524.1)
Last updated on SEPTEMBER 24, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
Steps to re-produce the issue
1. Login to the Application
2. Navigator -> Manage Users -> Create New User -> Use any of the below role
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_MANAGER_JOB
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_AGENT_JOB
3. Login with Agent/Manager user -> Navigator -> Help Desk
4. HR Service Request -> Create New Service Request -> Enter the required information
5. Primary Contact -> Search -> Unable to find any contact & logged-in user as well
6. Contact Sub-tab -> Add Contacts -> Unable to find any contacts & logged-in user as well
Expected Behavior
-------------------------
HR HD Service Request Agent/Manager user should see all the records on the Primary Contact Field and Add Contacts on sub-tab (contacts)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |