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HR HD Service Request Agent/Manager User Cant See Any Of The Records On The Primary Contact Field (Doc ID 2477524.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms


Steps to re-produce the issue
1. Login to the Application
2. Navigator -> Manage Users -> Create New User -> Use any of the below role
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_MANAGER_JOB
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_AGENT_JOB
3. Login with Agent/Manager user -> Navigator -> Help Desk
4. HR Service Request -> Create New Service Request -> Enter the required information
5. Primary Contact -> Search -> Unable to find any contact & logged-in user as well
6. Contact Sub-tab -> Add Contacts -> Unable to find any contacts & logged-in user as well

Expected Behavior
-------------------------
HR HD Service Request Agent/Manager user should see all the records on the Primary Contact Field and Add Contacts on sub-tab (contacts)

Cause

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In this Document
Symptoms
Cause
Solution
References


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