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Order Confirmation Email is Not Received with Custom Template (Doc ID 2477772.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 18.4.1.2

Symptoms

Order Placed email is not being sent when custom template is used which includes a custom property (e.g. "abcOrderId").

Reproducible Steps:
1. Go to Storefront
2. Add a product to a cart
3. Checkout
4. Log in 
5. Fill out shipping address, payment information, shipping method and place an order. --> An order is successfully submitted but the email is not received.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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