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Termination Life Event Error (Doc ID 2480392.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

Termination Life Event Error

I am getting the attached error when I attempt to process the termination life event for an employee.

ERROR
-----------------------
No potential life events events were found for evaluation. (BEN-990374)
If you did not expect this results, review the person life events to confirm the date and existence of potential life events for this person.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits Service Center
2. Process term event for employee
3. Error is thrown


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot term employee in benefits.

Cause

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In this Document
Symptoms
Cause
Solution
References


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