My Oracle Support Banner

Under Fusion Service Contracts Getting Error When Creating Contract: QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND (Doc ID 2481490.1)

Last updated on JUNE 27, 2022

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Contract Authoring

When attempting to create contract
the following error occurs.

ERROR
-----------------------
QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND (QP--1)
QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND
Cause The message, QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND, can not be accessed.
Action Report this problem to an administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Log into Oracle Sales Cloud
Navigate to Contracts page
Create contract
Get error

QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND (QP--1)
QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND
Cause The message, QP-QP_PDP_SEGMENT_MATRIX_NOT_FOUND, can not be accessed.
Action Report this problem to an administrator.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create contract

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.