My Oracle Support Banner

Backout Issue (Doc ID 2482364.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

We are in rel13 version of Oracle fusion applications in saas mode.

We are trying to back out a open life event to process term. Please find the attached screenshot for more details.


ERROR
-----------------------
The message is ORA-20001: The total percentage specified for this beneficiary type exceeds 100 percent. Details: The sum of all the participant's beneficiary designations for this plan must equal 100 percent. ORA-06512 at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2459 ORA-06512: at line 1.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee receives a termination event after Open Enrollment Cycle
2. Attempt to void Open event to process term
3. Error is thrown.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.