When searching for a user in Identify Resources, the search returns no results.
(Doc ID 2484226.1)
Last updated on AUGUST 27, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.05.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
---------------
When searching for a user in Identify Resources, the search returns no results.
EXPECTED BEHAVIOR
-----------------------
Expecting the user to be found in the Identify Resources search.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Resource Directory
3. From the Tasks, select Identify Resources
4. Search for Person Name and Usage; the person is not returned in the search results
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make the user a resource.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |