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When searching for a user in Identify Resources, the search returns no results. (Doc ID 2484226.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When searching for a user in Identify Resources, the search returns no results.

EXPECTED BEHAVIOR
-----------------------
Expecting the user to be found in the Identify Resources search.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Resource Directory
3. From the Tasks, select Identify Resources
4. Search for Person Name and Usage; the person is not returned in the search results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make the user a resource.

Cause

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In this Document
Symptoms
Cause
Solution
References


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