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Oracle Fusion Benefits: Error During Benefits Enrollment for Unrestricted Events (Doc ID 2486060.1)

Last updated on SEPTEMBER 12, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Manage Benefits

When attempting to process any life events, the following error occurs.

ERROR
-----------------------
The participation process retrieved no compensation objects based on the selection criteria that you specified. (BEN-990038)
This error occurred in the BUILD_COMP_OBJECT_LIST procedure within the BEN_COMP_OBJECT_LIST package. Revise the participation process parameters by setting an appropriate effective date or making the filter criteria less restrictive.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to benefits as employee
2. Attempt to make changes to life event
3. Receive error

BUSINESS IMPACT
-----------------------
This is not allowing for some employees to enroll in benefits.

Cause

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In this Document
Symptoms
Cause
Solution
References


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