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SR Default Severity Value Is Different In SUI And CX Mobile (Doc ID 2490153.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


When creating SR in SUI, the severity is defaulted to "Low", but when we create SR in CX Mobile application, it is defaulted to "High".
How to change the default value of Severity in CX Mobile app to match with the default value of Web application.


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