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SR Default Severity Value Is Different In SUI And CX Mobile (Doc ID 2490153.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

When creating SR in SUI, the severity is defaulted to "Low", but when we create SR in CX Mobile application, it is defaulted to "High".
How to change the default value of Severity in CX Mobile app to match with the default value of Web application.
 

Solution

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In this Document
Goal
Solution
References


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