My Oracle Support Banner

SR Default Severity Value Is Different In SUI And CX Mobile (Doc ID 2490153.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

When creating SR in SUI, the severity is defaulted to "Low", but when we create SR in CX Mobile application, it is defaulted to "High".
How to change the default value of Severity in CX Mobile app to match with the default value of Web application.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.