Display Parameters Functionality No Longer Works After Enabling BEN_ENROLLMENT_RESPONSIVE_ENABLED (Doc ID 2491424.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Goal

Display Parameters Functionality no longer works after enabling BEN_ENROLLMENT_RESPONSIVE_ENABLED

Loss of Functionality:

After enabling the BEN_ENROLLMENT_RESPONSIVE_ENABLED by selecting the level as Site and entering a Y in the Profile Value field, the Display Parameters functionality is no longer working- I am no longer able to search for a person and brought directly to enroll in benefits as myself.

Sequence of Events:

1. Enabled the HCM_RESPONSIVE_PAGES_ENABLED profile option.
2. Enabled the BEN_ENROLLMENT_RESPONSIVE_ENABLED profile option.
3. Plan Configuration > Manage Self-Service Enrollment Configuration page > Parameter Display is selected > Save and Close
4. About Me > Benefits > Brought to New Benefits Landing page for myself (should be brought to search for Employee)

Expected Results:

After selecting the "Display Parameters" option on the Manage Self-Service Configuration page, it is expected to be able to search for the worker and go through self-service enrollment pages as them.
This is no longer happening after I enabled the profile options to use new benefit self service UI in 18c.

Workarounds:

There is no workaround as client wants new Benefits Self-Service UI (the display parameters functionality works if this profile option is set to N and the classic benefits self service UI is being used).
 

Solution

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