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OEC: Knowledge tab now showing (Doc ID 2497952.1)

Last updated on MAY 31, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.17.08.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Knowledge

ACTUAL BEHAVIOR
---------------
OEC: Knowledge link is disappeared

After the upgrade user can't see the Knowledge link in any place.


 

EXPECTED BEHAVIOR
-----------------------
User should be able to see Knowledge link

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in the application
2.Knowledge is not there


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see knowledge

Cause

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In this Document
Symptoms
Cause
Solution
References


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