My Oracle Support Banner

Passport: SHL Returns Expired Results For A New Request (Doc ID 2504552.1)

Last updated on MAY 10, 2023

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 17.5 and later
Information in this document applies to any platform.

Symptoms

A candidate has previously taken an Assessment through the SHL passport service for which results were returned to Taleo.  In the zone the service was configured to have a Validity Period of 365 days so when the results were received the expiration date was set based on that value.  However now even though the results are expired (more than 365 days have passed), when the service is re-requested for the candidate SHL returns the earlier results. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.