Record Locking Issue After Updating Contact For An Account
(Doc ID 2508685.1)
Last updated on MAY 13, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Accounts, Contacts, Households
Record locking issue after updating contact for an Account
ERROR
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You cannot lock this record because it is already locked by another user
STEPS
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The issue can be reproduced at will with the following steps:
1. Edit Account -> Go to Profile tab
2. Make a change & Save
3. Go to Contact tab
4. Drilldown on contact -> do a change and "Save and Close"
5. Observe the error being thrown.
BUSINESS IMPACT
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This issue has a business impact where users are not able to edit contacts within account context.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |