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P6 Professional Clickonce Installation Fails (Doc ID 2508715.1)

Last updated on APRIL 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to install P6 Professional via Clickonce, the installation fails with error:


+ An exception occurred during hash validation.
+ Could not find file 'C:\Users\<USER>\AppData\Local\Temp\Deployment\QNZVVR0D.APY\GLCMY9GJ.G9D\P6Files\ssleay32.dll'

Additional Symptoms:

P6 Client-side Cache Error. Unable to communicate with cloud server, Retrying #X of 12 retries.

This message is seen when the PM.exe application is unable to reach the Cloud Connect server, due to:

Disconnection from the Cloud Connect server, during the 12 retries to send requests to the Cloud Connect Server


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