P6 Professional Clickonce Installation Fails
(Doc ID 2508715.1)
Last updated on DECEMBER 17, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.2.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to install P6 Professional via Clickonce, the installation fails with error:
Error
+ An exception occurred during hash validation.
+ Could not find file 'C:\Users\<USER>\AppData\Local\Temp\Deployment\QNZVVR0D.APY\GLCMY9GJ.G9D\P6Files\ssleay32.dll'
Additional Symptoms:
P6 Client-side Cache Error. Unable to communicate with cloud server, Retrying #X of 12 retries.
This message is seen when the PM.exe application is unable to reach the Cloud Connect server, due to:
Disconnection from the Cloud Connect server, during the 12 retries to send requests to the Cloud Connect Server
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |