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OMC Release FAQ (Doc ID 2513149.1)

Last updated on AUGUST 18, 2023

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Oracle Eloqua Marketing Cloud Service - Version N/A and later
Oracle Infinity Cloud Service - Version 10 and later
Information in this document applies to any platform.

Purpose

Frequently asked questions about Oracle Marketing Cloud releases. 

Questions and Answers

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In this Document
Purpose
Questions and Answers
 How can I tell when I will receive the quarterly update?
 Why can’t I skip the quarterly updates?
 Why can’t I access new features included in the quarterly update?
 How do I know what is included in the quarterly updates to create a testing plan?
 Why can’t I request a specific downtime for when updates are applied?
 How do I know what update region or pod is assigned for my environments?
 What do I do if an update does not address my reported issue?
 Does the update outage schedule still apply if my environment has more than one Cloud Service?
 How will I know if the update process changes?
 Related Reading

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